How to Brief a Subcontractor Without Losing Control of the Work

Digital Agencies

An agency owner once sent me a brief that was a single line: "client wants something modern, can you take a look at the old site and improve it."

That's not a brief. That's an anxiety, forwarded.

I asked three questions back, got three one-word answers, and we lost half a day before the project actually started. Not because I was difficult. Because there was nothing to design against yet.

A briefing problem, not a subcontracting problem

Most agencies who avoid subcontracting don't avoid it because the work goes badly. They avoid it because the handoff feels like losing the thread — like once the file leaves the building, they can't see what's happening to it until it comes back wrong.

That's a briefing problem, not a subcontracting problem.

Three things before a project reaches me

The agencies I work best with do three things before a project ever reaches me:

What the client actually said

They tell me what the client actually said, not their summary of it. Direct quotes, even messy ones, tell me more than a polished paraphrase.

What "done" looks like

They tell me what "done" looks like in their world — brand guidelines, component libraries, prior approved work, the stuff that lives in their heads and never makes it into a doc unless someone asks for it explicitly.

Where the edges are

They tell me where the edges are. What I can decide on my own, and what needs to go back to them before it goes to the client. That one line saves more revision rounds than anything else on this list.

Fifteen minutes, not a phone call

None of this takes long. It takes fifteen minutes and the discipline to write it down instead of explaining it over a call that only one of us takes notes on.

What control actually means

Control doesn't come from staying close to every decision. It comes from being specific enough up front that there are fewer decisions left for someone else to guess at.

If you're about to hand a project to a subcontractor and the brief is still a paragraph in Slack, that's the fifteen minutes worth spending first.

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